rowid,customer_id,conversation_time,type,CSAT_score,inquiry,comments
1,ecfb8326-437b-4e6c-a9eb-a9130d0d78e5,2023-07-08 00:00:00,chatbot,4.0,4483a59c-8513-4e3d-ac9f-cbb5899a53c4,slow delivery
2,1acd4f1b-b890-4d8f-b51d-07a81a6ec18c,2023-05-05 00:00:00,chatbot,5.0,237c38a2-6f65-4a78-923d-aade422444c5,slow delivery
3,a923e2df-31f4-485c-9f93-1f2f229cee42,2023-04-02 00:00:00,call_centre,4.0,6eaf2931-3096-430e-9d84-8527eebce417,slow delivery
4,1fc380ce-3c1d-41eb-99ea-5d679ef387bd,2023-02-07 00:00:00,chatbot,,84b0fcaa-4ff0-4051-a4e6-04b537e80a5f,slow delivery
5,bb4d1c40-c7ea-4eda-a634-c5e518592964,2023-04-06 00:00:00,chatbot,,c424528a-5e80-45ca-8ee0-c1837239a357,slow delivery
6,464cbb8c-0632-459f-bb94-217b0609c9a6,2023-10-02 00:00:00,chatbot,2.0,8e43a665-cd0b-4e45-b524-8a74b7d92841,damaged goods
7,434857d4-76be-44ce-a9fe-39443d7d5f2d,2023-02-01 00:00:00,chatbot,5.0,5c27d201-6ddf-4508-b010-1e05c3a5c3ed,slow delivery
8,ec863d9f-c2d5-4074-aabb-8f35d98305e3,2023-06-29 00:00:00,chatbot,5.0,456f8b41-840d-401c-8c27-80544fa0baf7,slow delivery
9,c4c881eb-c978-4d77-a9a8-7e52c0c7d94c,2023-05-04 00:00:00,call_centre,3.0,96c4ad6d-9bc3-4ae5-95e2-bbba78d9f1ad,damaged goods
10,d3e9bf45-8dc6-446c-98df-51d639604d7b,2023-12-14 00:00:00,chatbot,3.0,0b77a5e7-4c90-4cca-960f-b6871b24551d,slow delivery
11,c37dfcce-e894-4bf9-b583-119c579167a7,2023-08-23 00:00:00,call_centre,2.0,72b887b3-5976-4954-a4e9-7cf2754df028,damaged goods
12,6f4da6be-8685-4843-8212-f9ad9b8210ee,2023-10-31 00:00:00,chatbot,,c46c341d-77d0-4013-8c4f-ea6da988a08a,slow delivery
13,43438041-30f3-406f-af1e-95f782a9b233,2023-05-05 00:00:00,chatbot,,be3a8bdb-f23e-48f0-a8df-8634ca9f5855,damaged goods
14,300278f6-5700-4542-86e6-7e6630cc3e82,2023-04-13 00:00:00,chatbot,2.0,663788c5-5bdb-4c92-92f4-9f68901ae8d6,slow delivery
15,8b6a6354-4182-4578-b392-b5cc3da5b4f6,2023-02-12 00:00:00,chatbot,4.0,b5a9bf17-4ba0-4fc2-9847-6fbd67e9dcd6,slow delivery
16,20ed516c-3d8b-4b1b-88be-c72000ffd172,2023-08-16 00:00:00,chatbot,3.0,b6993ffb-c437-4f57-ad75-d2ece1cef551,slow delivery
17,b1e1ab2e-900f-4420-b4bd-e4eaf0d04047,2023-03-27 00:00:00,chatbot,1.0,4bab88e9-dbd7-4165-a75d-c72dfd9e0096,slow delivery
18,990fb7d0-9b1f-4a90-9435-802ee7d9bedf,2023-11-05 00:00:00,chatbot,3.0,6dc0d8b2-e67d-4075-96cc-c6f3e244e66f,slow delivery
19,f5e9e224-a850-4622-b160-78e7fb827db5,2023-04-01 00:00:00,chatbot,,0070b51f-2c23-4ef1-870f-4d9f1df1af06,damaged goods
20,574b1c68-e648-4b48-8466-284e48f75c5c,2023-08-18 00:00:00,chatbot,5.0,2534b234-dea3-40f0-9e11-eb6bbbb9c4bd,slow delivery
21,23db523f-96fb-40a4-b7d0-e667a9f735cc,2023-12-01 00:00:00,call_centre,2.0,c2e0eb4f-8c1d-4861-8e19-8dd99abcd82b,damaged goods
22,28193a2b-1965-4e0d-8636-bddab123f80c,2023-12-17 00:00:00,chatbot,,7455e446-2f57-438d-a9b5-5572191ef60a,slow delivery
23,d02872ba-1ef7-4b13-b39d-5a497999e991,2023-12-24 00:00:00,chatbot,2.0,29e8e971-65d4-4dfa-8b8f-5d08446b33b6,damaged goods
24,53cab5b6-9557-4112-84a1-9e904b1bda72,2023-05-02 00:00:00,chatbot,2.0,ab9b3876-d4ac-49d1-909b-037985fdb71d,damaged goods
25,1395e6a9-ca2a-4e9b-afe3-2c9ccdf992a2,2023-09-14 00:00:00,chatbot,,7cd9c9f2-89e4-406f-ba86-9e1f353dd72c,damaged goods
26,9008ac5c-d3c4-4cba-be3c-4fe43e749976,2023-08-19 00:00:00,call_centre,2.0,35d1cb5f-6c85-468b-90ac-cefdd2127fea,slow delivery
27,c4668ead-6beb-4533-88a0-bd4837bc2511,2023-06-30 00:00:00,call_centre,3.0,1efea744-6487-447d-9eb2-2e390c951f31,slow delivery
28,f0c19669-99db-4e9e-9212-5ecf6f921554,2023-07-13 00:00:00,chatbot,3.0,e253a8e3-d13b-449b-b00f-3d605b1a4b07,slow delivery
29,b6021bfa-50d5-45aa-bf4a-7b9d091efbc5,2023-12-27 00:00:00,chatbot,,c9bbf827-b8df-4981-a0ca-907e3677e572,slow delivery
30,cf9011ba-4a4c-43ac-b2d1-67501cf3d794,2023-06-04 00:00:00,chatbot,2.0,775425f0-6a39-4567-a818-67d0a4baa20d,damaged goods
31,9b1a9f8b-e533-4f71-92ec-a3e0361d77fc,2023-08-25 00:00:00,chatbot,4.0,0fd5b084-67b2-4dbf-90c9-1c29c6e69a93,damaged goods
32,d008c80c-c6a8-4efb-8b54-2d0a2724fa3d,2023-01-30 00:00:00,chatbot,5.0,71479a8c-0ff4-48c0-b3b2-17ac11e1d8d2,slow delivery
33,d1fb7fe0-cf0b-46f3-9419-c5d7c62c72f1,2023-02-24 00:00:00,chatbot,5.0,898045a6-1e13-4d9b-8922-d341abecc399,slow delivery
34,d35ed20a-5482-4b2a-bdd5-736d0bbae4fe,2023-02-18 00:00:00,call_centre,,5eecec31-6c55-4ec3-92fb-ef427b782b1d,damaged goods
35,2a456b92-4690-4b84-8e34-5bcade3a4c6f,2023-06-21 00:00:00,chatbot,4.0,901e45fa-5d8f-42fc-a14a-fdc73e0ac36a,damaged goods
36,7158ae8a-9945-4535-9719-087f2606e01a,2023-09-29 00:00:00,chatbot,1.0,9b905593-be64-471f-991a-b02f9cf05881,damaged goods
37,c099cc3a-e7d0-4b26-8a05-ff7823b22284,2023-08-02 00:00:00,chatbot,3.0,91a72b04-b88d-420a-ace8-76c6e9999f89,slow delivery
38,a4552902-59ac-4bb1-ad36-e53582f3bd74,2023-06-30 00:00:00,chatbot,,ffa7db92-336b-4fcf-bf78-5a885ac93547,damaged goods
39,2b5d8759-5cbf-4994-a7d7-1ea8fdc76bfe,2023-08-01 00:00:00,call_centre,,12986f6f-0c02-4430-9203-927085f1353c,slow delivery
40,1db77377-6554-41b5-b853-6212de2f258c,2023-03-09 00:00:00,chatbot,4.0,a82534d9-ccde-4166-9966-cb428fe5f69d,damaged goods
41,1c6d3432-677b-4014-8308-3ea0aaff894d,2023-12-14 00:00:00,chatbot,3.0,20fe83e2-9990-4e1e-b6cb-bfd4944b8060,slow delivery
42,7bc74afe-23e7-473c-aba4-d7020c6aa47f,2024-01-10 00:00:00,chatbot,4.0,85298bca-1de4-4c17-b6e1-b110183d7f09,slow delivery
43,2d2e0ed2-fd69-4d33-bf62-5d4867127f02,2023-05-16 00:00:00,call_centre,4.0,af542864-201e-4665-985b-e03a2a77496c,slow delivery
44,cc59500d-8a44-4f44-9219-085f94aab5ff,2023-11-23 00:00:00,chatbot,5.0,9b69ef18-ba4f-4729-9486-951df707f10b,damaged goods
45,270dee5f-fd66-4504-bbd4-f74222951d06,2023-04-15 00:00:00,chatbot,3.0,cc8cb6df-2e43-44e1-bd60-2f68739c5dc9,slow delivery
46,698ff9dd-e5d7-472d-9c1a-aac9bb6e323e,2023-06-07 00:00:00,chatbot,3.0,94b155df-747b-4ae0-871e-8f4a53ccf673,slow delivery
47,3281fedd-d8e8-4787-8454-31e8090cc747,2023-03-01 00:00:00,chatbot,3.0,91aac6e9-02a0-4a98-8785-bcc7b3d141e0,damaged goods
48,1cadce27-c1b8-4ef6-8566-09b655c8a42e,2023-12-03 00:00:00,chatbot,,26cbda9d-929f-438f-9d39-b0b38f03141e,slow delivery
49,9f8ad015-812d-4d8a-aa73-bb51d7d3e250,2023-04-16 00:00:00,call_centre,4.0,e77ac929-84bd-494d-acc5-d5e93275974e,damaged goods
50,f91ebca5-b71b-492a-b253-865474fc7d01,2023-11-24 00:00:00,chatbot,1.0,31393542-a003-496a-8111-7d65a0c31c07,slow delivery
51,5c589ee3-6ce7-4404-b2b3-802c6b1040fe,2023-06-26 00:00:00,chatbot,3.0,2c70b4ce-f6f0-437a-b6cb-7db81ef74c68,damaged goods
52,06845267-bd9d-4fc6-b092-0c6c31fe8041,2023-11-15 00:00:00,call_centre,3.0,76f3321c-b5ce-4406-8cf0-8072609391f4,damaged goods
53,98dbdccf-687e-47c3-bd96-43c567eff865,2023-03-09 00:00:00,call_centre,4.0,d51c955f-26d1-4368-b3d9-f8bf687ba341,slow delivery
54,ee1ff949-971d-4464-af90-83e412a059d6,2023-11-08 00:00:00,chatbot,2.0,abb3df09-7c28-4ff9-ab2f-93dee0af54b3,damaged goods
55,807323f7-6c76-4919-aefc-61e05cbcb14a,2023-04-12 00:00:00,chatbot,3.0,8c6d9e9c-5078-49b4-881a-c8f706cd6b18,slow delivery
56,1be01020-954c-451a-82e1-e1e0be6f8a10,2023-08-21 00:00:00,chatbot,,3115d0be-c571-47cc-aa9a-35dd22c527b3,slow delivery
57,81f93fec-e7f0-407b-b692-1749b66dae29,2023-03-28 00:00:00,chatbot,4.0,5b078110-7401-4d6a-8d85-3a1ffdca8dae,slow delivery
58,1c2d533d-7733-49d2-bff2-79ed99a4194a,2023-02-08 00:00:00,chatbot,4.0,0866aca7-bcf6-4909-a46c-bcc27069efd6,damaged goods
59,95f33341-b395-4663-90ee-359759b25b55,2023-11-27 00:00:00,chatbot,1.0,9c1a9f7e-1af3-48ad-b542-664c780617a0,damaged goods
60,b6717fe4-cf49-4de9-8a7c-67afe5a9e078,2023-12-25 00:00:00,call_centre,3.0,97d129fb-255c-4d82-8c70-6b9e1e6bcd9b,slow delivery
61,403ce9d0-9ba5-4d4a-a073-f1a9997bda7c,2023-09-26 00:00:00,chatbot,,3a6575d5-e482-4cf0-8643-7c2b17c68b68,damaged goods
62,5675ae27-1f14-4a50-b032-b4d121041e64,2023-05-05 00:00:00,chatbot,4.0,a8111db7-4301-457f-be50-d3ef371fcc96,damaged goods
63,19973926-059e-4f3f-a1cd-577f897ee2e8,2023-07-06 00:00:00,chatbot,,af066c8b-ecc5-4458-83e8-3e34dfccdb8b,slow delivery
64,a14510d4-4ba8-45f6-b3a0-c187ddfbea0a,2023-05-26 00:00:00,chatbot,,965f7df9-f5c5-4ab3-abbd-5a18a7c726cc,damaged goods
65,fed16d80-6441-4930-b8c2-1bd5d2019a5f,2023-01-26 00:00:00,chatbot,4.0,496ed283-d2db-42c5-b325-998a377f1111,slow delivery
66,cc78810b-9ab9-4e2a-b7d8-3252a89cd21a,2023-09-22 00:00:00,call_centre,4.0,0948caa0-2c6a-4748-bfc6-9abc99c5dff7,damaged goods
67,2c87a8df-4bc3-40a5-8c7a-97f80336cce0,2023-04-29 00:00:00,call_centre,,94f614c3-8663-4961-b2d5-f822fb1ec1b3,slow delivery
68,2fa85810-73bb-45e5-832f-9674b8e5d34f,2023-08-10 00:00:00,call_centre,1.0,35be6145-3ece-40cf-b5fa-34c068009804,damaged goods
69,145acd0b-8001-439b-a691-cc45fb3b2562,2024-01-03 00:00:00,chatbot,3.0,521ec4f8-45b9-4ac8-b971-fefc9bac84c4,slow delivery
70,e4e520fb-77a5-47be-8a2c-4b5e21de9515,2023-09-17 00:00:00,call_centre,3.0,78389315-542e-4e05-9aac-b0caff3ab4af,slow delivery
71,059944d0-0194-4d2f-9464-0e8c1bb22fd8,2023-09-23 00:00:00,call_centre,3.0,67e53281-4063-4132-877e-c3628d719238,slow delivery
72,bdb1fca1-b3ef-4b50-98f5-5c63c753e31c,2023-02-26 00:00:00,call_centre,4.0,09ba1208-540c-4bda-85c6-baa00e8416b8,slow delivery
73,1f691aa8-cc3e-41e9-878b-7c29ad3af52a,2023-09-10 00:00:00,chatbot,4.0,46ee3e3a-4663-4779-ad1f-c6695cbf2482,slow delivery
74,1e1e7f08-928c-420f-9908-6a8a13a6fe54,2023-04-08 00:00:00,chatbot,,acdabead-d9ed-407d-a628-9409c728cb4f,damaged goods
75,b90ae3ba-db9f-4ab3-ac5c-779b25f3b779,2023-09-04 00:00:00,chatbot,2.0,e13d049e-2001-48b4-ac92-69507d6293aa,damaged goods
76,874719d8-d1fc-4af3-8a44-8c0f12a6ef01,2023-10-19 00:00:00,chatbot,,34ede5df-1f9d-4c11-b06f-6c9085be388a,slow delivery
77,01ff9519-8891-4642-972f-a048eee9245a,2023-06-19 00:00:00,chatbot,1.0,2ea4198f-0ce1-4bf6-b67c-10517c867d44,slow delivery
78,6207b0d1-4d81-43d4-94fb-19f9df47fbe5,2023-08-29 00:00:00,chatbot,,55eb7f65-7b55-47b5-a06b-2cbea3a4759d,damaged goods
79,0438a09e-7744-4667-9837-b603ab09f1d7,2023-03-23 00:00:00,chatbot,4.0,083c6a37-014c-4dfa-a226-0e8d92a208a3,slow delivery
80,217e9d4c-4dac-48d9-8d34-3a9c09cca29b,2023-04-16 00:00:00,call_centre,2.0,f6b52111-2763-46c8-a95e-9055001802c6,slow delivery
81,140bde8c-2507-4b06-b9ce-cf928ce027ac,2023-10-13 00:00:00,call_centre,5.0,08f8c9dd-de15-4bd1-8670-08d6b1dd5cd2,slow delivery
82,5aee4823-d2a5-4d92-b844-8092c48e7720,2023-12-04 00:00:00,call_centre,3.0,39cdb862-0a4a-4aae-bfcb-035170fee66a,damaged goods
83,eb85a939-48d7-44ef-a456-9434b50c3ed3,2023-02-25 00:00:00,chatbot,,7f121e0a-0720-4452-beba-6c6e3733ee57,slow delivery
84,aafa0820-548f-494f-85a5-484ad7719ca9,2023-01-19 00:00:00,call_centre,3.0,15ff4793-50c7-4ad1-a667-193e34c42629,slow delivery
85,a368f084-89c4-4a94-8cb8-6ecf2fbbf43b,2023-11-14 00:00:00,chatbot,1.0,2b28a71c-4f74-4ec9-b1d5-a1379dd9998d,damaged goods
86,9fe10a3d-f836-4765-8e50-50fce0569f59,2023-03-02 00:00:00,chatbot,,3a9f6a36-0396-4708-b58a-b42b55b7a805,damaged goods
87,9bdbdacf-8994-48b0-a98f-0b8f0dabee12,2023-07-27 00:00:00,chatbot,,201ccfd4-e58f-4673-8231-2b8b08b8e296,slow delivery
88,bdd79b9e-aadf-4df5-8bcd-eb45d61b5543,2023-10-12 00:00:00,chatbot,,1b0a6e4b-b70e-42c4-961c-e604ace6f2bd,slow delivery
89,48dc39db-1f7c-49f8-ae89-91079a373baa,2023-04-30 00:00:00,chatbot,5.0,74149465-db21-4ff7-a07b-4f4fea7ebc4a,slow delivery
90,779906a8-c956-4039-9212-3969f402d833,2023-01-29 00:00:00,call_centre,3.0,74259be7-7321-4c4c-8e2c-39c6dc35a23e,damaged goods
91,29c8854f-cf25-4528-928a-acc38c1ea70e,2023-05-21 00:00:00,chatbot,3.0,02bc9970-f283-47fc-8836-603c9f58df83,slow delivery
92,c4338c12-583c-44d3-8b75-8d6ca095baae,2023-05-13 00:00:00,call_centre,4.0,e1f9cf83-afee-434f-a8f1-e7a3def5857a,damaged goods
93,2611dcd5-6529-486d-b668-4c52721957ef,2023-11-24 00:00:00,chatbot,4.0,944f2c90-ed2c-4cd5-810a-0d083d0ac6fe,slow delivery
94,891ecb44-e865-49e2-aaff-f1ce83e2ef6a,2023-09-26 00:00:00,chatbot,,1bce58bd-7384-4ce4-88ca-a06b59d456da,slow delivery
95,7ccf83d9-aa6d-4579-b36d-2dc43f12706b,2023-11-08 00:00:00,call_centre,5.0,5dc2ca34-556e-4a55-a081-84c645f9349f,slow delivery
96,c01e0998-2c1a-4b19-aec4-c7529da459d5,2023-03-11 00:00:00,chatbot,,633c617d-80e5-4d9e-82cf-741c0d9686ca,slow delivery
97,64adc34d-e7f5-482d-b5e7-cccbdac7eecd,2023-05-22 00:00:00,chatbot,1.0,3c73bd6c-c8ed-4c22-858a-ab2ea22a40fb,damaged goods
98,38d34f96-d869-42b2-bb15-7d1d658cbcc3,2023-11-30 00:00:00,chatbot,1.0,ae78a53b-200b-4112-be79-92686528a590,slow delivery
99,8a149e8a-5755-44f5-bdb7-37f4f042c988,2023-06-07 00:00:00,chatbot,3.0,f5b6db83-c5b6-4cbc-ae99-5ba3c6762648,slow delivery
100,90ac3c69-94e4-4396-bc74-826a56850b2d,2023-06-18 00:00:00,chatbot,3.0,b542180f-7cfa-49ea-b53f-978e6b6a7f39,damaged goods